How do I get an "Output Log" from my Android device?

Some Adventure Academy issues may require further investigation to resolve. If this is the case, Customer Support agents may request that you send an "Output Log" to help them resolve the issue.

This guide will help you obtain an output log from an Android phone or tablet. We apologize for any inconvenience, but users are unable to obtain output logs from Amazon Kindle devices. 

1. Open you Android's file browser
2. Navigate to Internal Storage > Android > data > com.aofl.adventureacademy > Files
3. Email customer service the "AcademyLog..." text file

-or-

1. Ensure that your device is unlocked and that the "File Transfer" setting is enabled. (settings -> device connectivity / USB -> Select "file transfer" (default is USB charging))
2. Connect the device to desktop or laptop computer via USB.
3. Open the device in Windows Explorer. 
4. Navigate to: \Phone\Android\data\com.aofl.adventureacademy\files\...
5. ​​Locate the file pictured below, and copy to your computer.
   
6. Email customer service the "AcademyLog..." text file