Issue: I get stuck on a blue loading screen while using the app and am unable to progress past it.
Last Reported: June 04, 2021
Recommendation: If you are on Mac or PC, please clear the cache. Please see PC Instructions, Mac Instructions. Then, check for system updates. Finally, uninstall and reinstall the application.
If this issue is still affecting you after following the troubleshooting steps above, please fill out a support ticket referencing this issue.