Issue: Our new Avatar is unable to progress beyond the initial tutorial area. We are unable to complete the camera tutorial by looking at Owlan, or are unable to interact with the Academy doors after completing the camera controls' portion of the tutorial. Our Avatar is unable to enter the Academy area and progress through the tutorial as a result.
Last Reported: September 09, 2021
Recommendation: Our developers are aware of this issue and we are currently working towards a solution. We suggest uninstalling and re-reinstalling the application, as the issue may be related to a missing file during initial app download.
If you are still experiencing this issue after uninstalling and re-installing the app, please fill out a support ticket referencing this issue.