Issue: Our new avatar is unable to progress beyond the initial tutorial area. We are unable to complete the camera tutorial by looking at Owlan, or are unable to interact with the doors after completing the camera controls' portion of the tutorial. Our avatar is unable to enter the Academy area and progress through the tutorial as a result.
Last Reported: October 30, 2020
Recommendation: Please delete the effected avatar and create a new one to continue with Adventure Academy. This issue has been solved with the release of version 1.022.000 of Adventure Academy.
If you are still experiencing this issue after updating to version 1.022.000, deleting the effected avatar, and creating a new one, please fill out a support ticket referencing this issue.