Issue: After creating an Avatar my child is experiencing an infinite load and can't enter the game's tutorial.
Last Reported: June 22, 2021
Recommendation: We appreciate you bringing this issue to our attention, and apologize for any inconvenience this might have caused. Our developers are aware of this issue and we are currently working towards a solution.
If you are on a desktop, please clear your cookies.
To clear your cookies in Google Chrome, please go to chrome://settings/clearBrowserData in your Chrome browser (copy the link into your browser).
To clear your cookies in Mozilla Firefox:
- Press the Ctrl, the Shift and the Delete keys on your keyboard at the same time.
- When the dialog box appears, make sure Everything is selected from the drop-down menu at the top.
- Please check only the boxes for Cookies and Cache.
- Finally, click the Clear Now button at the bottom of the pop-up.
If you are on a mobile device please uninstall/re-install the application.
If this issue is still affecting you after following the troubleshooting steps above, please fill out a support ticket referencing this issue.