How do I get an "Output Log" from my Android device?

To obtain an Output Log from your Android device for Adventure Academy, follow these steps to help troubleshoot technical issues. This guide walks you through enabling Developer Options, accessing USB debugging, and using a computer to capture logs via ADB (Android Debug Bridge). The Output Log provides valuable diagnostic information that can assist the support team in identifying and resolving issues. Follow the step-by-step instructions in this article to retrieve and submit the log effectively.

Steps to get an output log from an Android device:

1. Open your Android's file browser.
2. Navigate to Internal Storage > Android > data > com.aofl.adventureacademy > Files.
3. Email Customer Care the "AcademyLog..." text file.

-OR-

1. Ensure that your device is unlocked and that the File Transfer setting is enabled.
   • Settings > Device connectivity/USB > Select file transfer (the default is USB charging).
2. Connect the device to a desktop or laptop computer via USB.
3. Open the device in Windows Explorer. 
4. Navigate to: \Phone\Android\data\com.aofl.adventureacademy\files\....
5. ​​Locate the file pictured below, and copy it to your computer.
   
6. Email Customer Care the AcademyLog text file.