Adventure Academy

Browse common topics:

• Technical Support

App Assistance

• I’m experiencing buffering or other stability issues with the app. What should I do?
• Is there a Teacher version of Adventure Academy?
• How do I uninstall and reinstall the application?
• How do I clear the Adventure Academy cache on my Mac?
• How do I clear the Adventure Academy cache on my PC?
• How do I perform a power cycle?

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Compatibility Assistance

• What are the minimum system requirements for this program?
• What is RAM and how can I check my device’s RAM to see if my device is compatible?
• How do I check and update my Android mobile device's OS for app compatibility?
• How do I check and update my mobile Apple device's OS for app compatibility?
• Can I use my Kindle with Adventure Academy?
• Does Adventure Academy run on Chromebook?

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Internet Connection

• Which internet speed should I have for optimal performance?
• How do I test my internet connection speed?
• How can I improve my internet connection?
• Why am I getting this error message: “Couldn’t Connect to Server"?

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Known Issues

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Reporting an Issue

• Contact Us
• I submitted a Customer Support request. How do I check the status?
• What should I do if I’ve tried everything, but I’m still having an issue?

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• In-Game Support

Navigating

• How can I look up a specific learning activity, lesson, or game?
• What are the controls and shortcuts to play Adventure Academy?

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My Avatar

• Why is My Child's Profile Settings Grayed Out?
• Why was my Avatar name changed?
• How do I create an Avatar?
• What are Player Homes?
• How do I customize my Avatar?
• How can I level up my Avatar?

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Currency

• What are the currencies of Adventure Academy?

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Learning Expeditions

• What are Adventure Maps?
• Where can I find Wink Webs?

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Crafting

• Recipes and Crafting
• How does fishing work?
• What are harvestable items?

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Games

• What is Code Island?

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Intelligent Pets

• What are Pets and Pet Crystals?
• Can I get an Iridescent Dragon?

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Community & Social

• What is the Honor Society?

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Game Settings

• Can I restrict access to home decorating or avatar customization in Adventure Academy?
• Glossary for Adventure Academy
• How do I adjust the size of my Adventure Academy app window?
• How do I adjust the sound volume in-game?

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• Library Support

Library Program Overview

• Adventure Academy for Libraries Overview
• Adventure Academy Awards
• Positive Feedback from Library Patrons

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Librarians

• Setting Up EZproxy Authentication for Home Access to Adventure Academy
• Downloading the Adventure Academy App on Your Library Computers
• Promotional Materials for Adventure Academy for Libraries

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Library Patrons

• Download the Adventure Academy App to Get Started

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