Adventure Academy

Browse common topics:

• News & Updates

Monthly Adventure Academy Updates

• What's New in October 2021!
• School Cup 2021 Details and FAQs
• What's New in September 2021!
• What's New in August 2021!
• What's New in July 2021!
• What's New in June 2021!

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Known Issues

• The Pet Paw button kicks my child out of the game
• I can't tag avatars that are floating
• My new Avatar is unable to progress past the tutorial intro
• My payment account has been billed $12.99 after cancelling my account
• My child is receiving the error message "Failed to Log In Error" when trying to select their avatar
• An error message has appeared on my child's screen "General Initiation Error."

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Recently Fixed Issues

• There are no buttons on screen when I am in the Pier area
• Unable to find an Epic or Rare Fantasy Pet Crystal
• My child is no longer offered the Daily Quest to help find Osmund
• My child is receiving an error message when attempting to craft
• My child is unable to make changes to their home
• My avatar cannot enter the Grand Market Place

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• Navigating Adventure Academy

Parents Section

• The Parents Section
• How do I change my email or password?
• How can I track my child's progress?
• Changing a child’s Avatar Settings and information
• Adding, resetting, or removing an Avatar's password
• Changing the Academic Difficulty Level

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Map Regions

• Is there a fast way to travel around Adventure Academy?
• The Academy
• Kiosks
• The Commons
• The Marketplace
• What is WordPlay with Kwame Alexander?

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My Avatar

• Leveling Up an Avatar
• Customizing an Avatar
• Inventory
• Switching between Avatar's

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Academy Currency

• Currencies of Adventure Academy

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Quests and Challenges

• The Gem Shop
• Quests
• Challenges

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Special Features

• Pets and Pet Crystals
• Adventure Maps
• Recipes and Crafting
• Fishing
• Player Homes
• What is the Honor Society?

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Player Settings

• How do I adjust the size of my Adventure Academy app window?
• How do I adjust the volume in-game?

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Frequently Asked Questions

• Where can I look up a specific learning activity, lesson, or game?
• I can’t find an item I got in my Inventory. What happened to it?
• Where can I find Wink Webs?
• Why can't I enter my Home?

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• Community

Parent Help

• What is the Chat feature?
• What are the Chat Rules?
• Why is my child unable to chat?
• Why was my account suspended?
• Why was my child's Avatar name changed?
• Why was my child's Chat Setting changed?

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Chat Settings

• How do I edit my child’s Chat Settings?
• What if I don’t want my kids to use Chat?

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Chat Help

• Reporting and Blocking Players
• What are "Spamming" warnings?
• Emotes

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Friends List

• Friend Requests
• How do I join one of my Friends?
• Can I send a message directly to a Friend on my Friends list?

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Clubs

• What are Clubs?
• How do I create or join a Club?
• Club Settings
• How do I invite another player to join my Club?
• How do I leave a Club?
• Can I change the name, description, or emblem of my Club?

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