Browse common topics:
- News & Updates
- Login page reloads after entering account credentials
- I am unable to progress past a blue loading screen
- Unable to tag Avatars that are floating during a game of Tag
- The Pet Paw button disappeared from my screen
- Emojis don't display properly in the Chat
- Unable to update the app to the latest version on Windows
- Unable to load after selecting an Avatar on the Select Character page
- Unable to load past the Login page
- Unable to create a new profile
- A black screen occurs when entering a new zone
- My child's Daily Challenges are not refreshing and cannot be swapped for a different Challenge
- Navigating Adventure Academy
- How can I level up my Avatar?
- How do I customize my Avatar?
- What is Inventory?
- What are Emotes?
- How do I switch to another Avatar?
- What is Code Island?
- What are Pets and Pet Crystals?
- What are Adventure Maps?
- What are Recipes?
- How does fishing work?
- What are Player Homes?
- Where can I look up a specific learning activity, lesson, or game?
- I can’t find an item I got in my Inventory. What happened to it?
- Where can I find Wink Webs?
- Why can't I enter my Home?
- Why can't I remove Home Exterior items from my Home?
- Where can I get the Dana dress?
- In-Game Chat & Fan Content
- What is the Chat feature?
- How do I edit my child’s Chat Settings?
- What if I don’t want my kids to use Chat?
- Where can I see the Chat History for my child?
- What are the Chat Rules?
- Why is my child unable to chat?
- How do I report and block other players?
- Why was my account suspended?
- Why was my child's Avatar name changed?
- Why was my child's Chat Setting changed?
Recently Fixed Issues
Player SettingsSee All
Frequently Asked Questions
How do I redeem a gift code?
How do I view my next billing date?
I forgot my account password. What should I do?
I need to update my account information. Where do I go?
How do I cancel my subscription?
Apple Cancellation Instructions
What is Adventure Academy?
Is there a community for new Adventure Academy members?
What does Adventure Academy offer?
What are Academic Difficulty Levels?
How many profiles can I make?
What is the Parents Section?
How do I change the Academic Difficulty Level?
I’m experiencing buffering or other stability issues with the app. What should I do?
What are the minimum system requirements for this program?
Login page reloads after entering account credentials
What's New in Summer 2022!
What are Clubs?
What is the Gem Shop?
What is Code Island?
What are Pets and Pet Crystals?
What are Adventure Maps?
What is the Chat feature?
How do I edit my child’s Chat Settings?
What if I don’t want my kids to use Chat?
What are the Chat Rules?
Why is my child unable to chat?