App Assistance
- I’m experiencing buffering or other stability issues with the app. What should I do?
- How do I uninstall and reinstall the application?
- How do I clear the Adventure Academy cache on my Mac?
- How do I clear the Adventure Academy cache on my PC?
- How do I perform a power cycle?
- Why am I getting the warning “The app you’re trying to install isn’t a Microsoft-verified app” when I try to download the Adventure Academy app?
Compatibility Assistance
- What are the minimum system requirements for this program?
- What is RAM and how can I check my device’s RAM to see if my device is compatible?
- How do I check and update my Android mobile device's OS for app compatibility?
- How do I check and update my mobile Apple device's OS for app compatibility?
- Can I use my Kindle with Adventure Academy?
- Does Adventure Academy run on Chromebook?
Internet Connection
- Which internet speed should I have for optimal performance?
- How do I test my internet connection speed?
- How can I improve my internet connection?
- Why am I getting this error message: “Couldn’t Connect to Server"?
Known Issues
- My Pet Crystals are not hatching
- The Chat icon has disappeared
- The Puzzle Seekers Quest is not registering the three math activities I've completed
- I am unable to progress past a loading screen to access Intellipet Adventures
- Login page reloads after resetting account password
- I am unable to progress past a blue loading screen
Recently Fixed Issues
- Unable to complete the Human Verification prompt when trying to login or access the app
- Unable to update the app to the latest version on Windows
- Unable to load after selecting an Avatar on the Select Character page
- Unable to load past the Login page
- Unable to create a new profile
- A black screen occurs when entering a new zone
Reporting an Issue
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