If you're troubleshooting an issue with Adventure Academy on your Apple device, our support team may request an Output Log to help identify the problem. An Output Log records app activity, which can assist in diagnosing crashes, loading issues, or unexpected behavior. This article provides step-by-step instructions on how to retrieve and share an Output Log from an iPhone or iPad to ensure our team can assist you efficiently.
Please see the following instructions to obtain an output log:
- Open the Finder app.
- Open the Go tab on the menu bar and select the Home folder.
- Open the Library folder.
- This is a hidden folder. Hold down Cmd + Shift + Period to show hidden folders.
- This is a hidden folder. Hold down Cmd + Shift + Period to show hidden folders.
- Open the Application Support folder.
- Open com.aofl.adventureacademy.
- Include the output log in this folder in your email to Customer Care.