Users can cancel their Adventure Academy subscription at any time through the Parent Dashboard or the billing provider (Apple, Google Play, or Amazon). Refunds are generally not provided, but exceptions may apply under specific circumstances. This article explains the cancellation process and refund eligibility.
Cancellation Policies and Procedures
We make it easy for subscribers to see all their billing, subscription, and cancellation information at any time—including their next billing date—on the My Account page in the Parent Section of the Adventure Academy program.
To avoid subscription renewal and any unwanted future billing, you may cancel your Adventure Academy subscription at any time. Canceling will deactivate your subscription at the end of your current billing cycle, but you will still have access to Adventure Academy for the remainder of the subscription period you’ve already paid for.
If you’d like to cancel your subscription, you can do so right now from the Parent Section of Adventure Academy. Select My Account, click Cancellation, provide a reason for the account cancellation, and click Confirm. You should see a cancellation confirmation page and also get an email confirmation.
You can also click the blue Help icon in the bottom-right corner of this page to cancel right now via chat.
For more detailed instructions about cancellation, including the different steps that may be required if you signed up through a third party, see the following Help Center articles:
- How do I cancel my subscription?
- Apple Cancellation Instructions
- Google Play Cancellation Instructions
- Verizon Cancellation Instructions
Refund Policy
Once you’ve pre-paid for an ABCmouse subscription, or allowed it to renew, all charges are final and non-refundable, as outlined in the Adventure Academy Terms and Conditions that all subscribers agree to during signup. We do not grant refunds, prorated or full, for subscription payments.