How do I get an "Output Log" from my Windows device?

If you experience technical issues while using Adventure Academy on a Windows device, providing an Output Log can help the support team diagnose and resolve the problem. This article explains what an Output Log is, why it’s useful, and how to locate and submit it. Follow the step-by-step instructions to retrieve the log file from your Windows device and share it with support for troubleshooting assistance.

This guide will help you obtain an output log from a Windows desktop, tablet, or laptop.

1. Open My Computer or hold the Windows key and press E.
2. Open Local Disk Drive: C.
3. Open the Users folder.
4. Open the folder with your user name.
5. From the top menu on this window, select the tab labeled View.
6. Make sure the box next to Hidden items is checked.
7. Open the AppData folder.
8. Open the LocalLow folder.
9. Open the Age of Learning folder.
10. Open the Adventure Academy folder.
11. Email Customer Care the output_log text file.