Stuck on Blue Loading Screen

Some users have reported they are stuck on a blue loading screen while trying to use Adventure Academy.  

• Status: We are actively working to find a fix for this, but have not yet been able to isolate the issue and do not have an estimate of when it will be resolved. We will update this page when we have a fix or any temporary workaround we can recommend.
  
  
• Recommendations: Following these troubleshooting steps have helped some users:
  
  
  1. Clear your computer’s cache. If you need more information about how to clear your the cache on your MAC or PC computer, see the following help articles:
     
     • How do I clear the Adventure Academy cache on my PC?
     • How do I clear the Adventure Academy cache on my Mac?
       
       
  2. Check for system updates for your computer or device.
     
     
  3. Uninstall and reinstall the Adventure Academy app.

How to Report This Issue
If you continue to experience this loading screen issue after trying the troubleshooting steps above, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:

• The computer or device you were using
• Your operating system
• Any actions you performed leading up to the issue
• Any other observations you think may be relevant

Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.