If sound is not playing during activities or videos in Adventure Academy, the issue may be due to muted device settings, outdated app versions, or connection errors. This article provides details about this known issue and its current status.
- Issue: We have received reports that some individuals are not hearing sound while playing some videos and/or activities on Adventure Academy.
- Platform: All platforms; most issues appear to be with tablets, such as iPad.
- Status: We have been actively investigating these reports but have not yet been able to replicate the issue and find a fix.
How to Report This Issue
If you experience this issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.