We are actively investigating an issue, as detailed below, that has been reported by some Adventure Academy users.
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Issue: Some players have encountered an error message during gameplay, and have described that when they select the option to send a report, they experience a connection interruption error. Subsequently, they are redirected back to the Character Select screen, hindering their progress in the game.
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Status: The root cause of this issue remains unknown, as our Development Team has been unable to reproduce it internally. This suggests that the issue may be sporadic or triggered by specific user conditions that have not yet been identified.
How to Report This Issue
If you experience this issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.