We are actively investigating a log-in issue and 404 error page, as detailed below, that has been reported by some Adventure Academy users.
- Issue: We have received a small number reports that players have encountered a 404 error message during gameplay, and that when they select the option to send a report, they experience a connection interruption error and are redirected back to the Character Select screen rather then moving forward in the game.
- Status: The root cause of this issue remains unknown; our development team has been unable to reproduce it internally. This suggests that the issue may be sporadic or triggered by circumstances that are specific to these users that have not yet been identified.
How to Report This Issue
If you experience this issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.