We are actively investigating a loading issue for the Rapid Race game that has been recently reported by a number of Adventure Academy users.
- Issue: Players have reported that when they click to start the Rapid Race game, either from the Games menu or from the Commons area of Adventure Academy, they see a Loading game pop-up that says it is "Finding someone to play with ..." but the game does not load as it should. This has been reported by users on Mac and PC computers, Chromebooks, and both iOS and Android mobile devices.
- Status: The cause of this issue is currently under investigation by our development team. We will update this article as soon as we have a solution or any additional recommendations.
- Recommendation: Unfortunately, until we isolate the issue and implement a fix, we can only suggest that users click the (X) in the upper-right corner of the Loading game pop-up and then the red Quit button. You can then choose another game or activity within Adventure Academy.
How to Report This Issue
If you experience this loading issue, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:
- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.