Some users reported that the Adventure Academy app continuously prompts for an update, even though the latest version is already installed. The app redirects them to the App Store where no update is available. The issue persists after restarting the device and after uninstalling/reinstalling the app.
- Platform: Android
- Status: Our developers have identified and resolved this issue. Users should now be able to restart the Adventure Academy app and access their account.
- Recommendations: While this issue typically affects Android users, if you using a Windows/Mac computer to access Adventure Academy and are still experiencing this issue, we recommend visiting our Help Center article here for more information regarding how to update Adventure Academy app on your device.
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How to Report This Issue
If you continue to experience this issue after trying the steps in the Help Center article suggested above, please send your details to our Developer Team. It would be helpful for us if you could provide the following information:- The computer or device you were using
- Your operating system
- Any actions you performed leading up to the issue
- Any other observations you think may be relevant
Just click or tap the Help icon below to let us know. We’ll update this page with any solutions or helpful hints.